I was recently asked by international employer branding news journal, Universum Quarterly, to be the guest writer for this quarter's edition.  Subscribers in HR organizations worldwide will receive the publication this week.

Universum Quarterly began in 2006 and is the world's first periodical for Employer Branding.  Each issue brings feature articles which investigate best practices and trends in employer branding, as well as examples of employer branding in action and instrumental tips for succeeding in certain industries, locations and with certain types of talent.

Organic Branding for Employers

by Craig Fisher, Courtesy of Universum Quarterly

An employer brand should be built from the inside out. Just as part of an organization's marketing message should come from its customers, the employer brand should be championed by its employees.  For better or worse, they are the vehicles by which the message will be conveyed on blogs and social networks. Smart employers will take advantage of this tremendous PR opportunity and embrace social networking, encouraging intercompany collaboration, and communication with those outside the corporate walls by their employees acting as their brand champions in social media.  The brand message itself must be authentic, unique and attractive. Job seekers today do not care about boiler plate HR selling points.  Sure, the message should be stated clearly on an effective recruiting Web site. But if it is not first conveyed to the internal employees and reinforced by meeting or surpassing their expectations, the organization will not have the brand champions it needs to convey that message online to job seekers.

Social networking at work

Organizations that place broad restrictions on the use of social media at work will soon feel the backlash in lower employee recruitment and retention. Workers at many levels these days are used to communicating and receiving information at a speed that is difficult to achieve with standard email and corporate intranets. In economic times such as these, where cutbacks are common, communication with your workforce is vital to maintain morale.  Social networking cannot only expedite communication, but also improve employees' sense of belonging and worth.

Top firms like IBM and Sun Microsystems have successfully incorporated social networking in the workplace. IBM created a wildly successful internal social network for communication and collaboration. Sun hosts a Twitter account that is automatically updated by Sun Microsystems' employee blogs worldwide.  Both companies have very clear employee guidelines about the use of social networking encouraging responsible engagement, communication, learning, and contribution.

Reach new talent Web 2.0 style

Jobseekers regularly google a prospective employer to find out what current and past employees are saying about working at that company. How do companies encourage a positive online portrayal by its workers? Social networking best practices should be taught in the workplace. Employees should be empowered to feel they are part of the positive message an employer wants to communicate. Your HR team can double as community managers by setting up employee group pages on sites like LinkedIn, Ning, or Facebook. Companies need to encourage employees to join and share knowledge. They should post helpful tips for new employees to get them integrated and productive quickly by networking with their peers and managers.

Prospective employees should be exposed to such networks to get a sense of the people with whom they will work and a feel for the corporate culture. Your new community managers can even use services like Twitter to announce updates, further promoting the brand.  With such an effort, your social collaboration will become an attractive feature to future employees. 

Control vs. respect

Companies cannot completely control what is said about them on blogs or social networks.  But viewing social media as a potential liability will not help matters. Companies who rely on simply a corporate blog or Web site to convey their message to customers or potential employees will miss the mark. Individual brand advocates within your ranks can be trained to effectively relate any message to the masses on social sites. Zappos.com is a company known for excellent customer service. However, Zappos CEO, Tony Hsieh, has said that their main focus is not customer service, but rather their internal people. That is a powerful branding statement. One can easily ask Zappos.com's employees how they feel about it, as many of them have Twitter accounts with names like Zappos_Alfred or Zappos_Lynn.

It is natural to be concerned about what may be said by employees who are laid off by their former employer. Company policies of surprising workers with news that their job has been eliminated, locking them out of their offices, and ordering them off the premises are common place. Smart organizations can avoid this PR disaster with better communication and by assisting their displaced workers.  Instead, companies should set up a network for those who are laid off and post advice and leads to assist in job searching and outplacement.  Taking this a step further, they can even organize a "pink slip" party. Set it up on Facebook and invite local recruiters and career coaches to come and offer assistance to those outgoing workers. Word gets around fast about companies who treat their people well, even in the wake of layoffs.

Reinforce the message

A company's employer brand must be authentic, unique, and attractive. To consistently have the company message positively reflected in the external comments of workers, a company must clearly convey that brand to current and new employees and work to meet the expectations set by that message. From the perspective of new recruits, there must also be a strong employer recruiting site that clearly states the message and gives a good picture of what work-life at your company is like. Many of the top corporate career sites use recruiting videos that can be viewed on site, as well as on social spaces, like YouTube. These are particularly effective when utilizing current employees rather than actors.

Creating a positive atmosphere of trust and empowerment within a workforce will help to assure that the right message is communicated online. If employers remain true to their message, the brand is built naturally from the inside out. Social media becomes less of a liability and more of a recruiting tool. Empowered employees will be the best employer brand champions.

Growing your brand with social media

. Determine your authentic, unique and attractive brand message.
. Convey the message to employees and on an effective recruiting web site. Meet the expectations it sets.
. Embrace social networking in the workplace.
. Empower your people to champion your brand through social media.

Craig Fisher

Owner Principal A-List Solutions
Dallas, Texas, US

Craig Fisher has more than 18 years experience in sales and is a specialist in IT recruitment.  He is the co-founder of A-List Solutions, a full-service staffing and recruiting firm for management and IT professionals. Craig is also an avid blogger.

A-list Solutions is a full-service staffing firm providing permanent and contract placement services for management, marketing, and IT positions to organizations of all sizes. They consult with both job seekers and employers on branding strategies that utilize social media and web 2.0 technology.

Headquarters: Southlake, Texas, US

Personal Branding.  Do those words make you cringe?  Let's choose something else like, Name Equity.  Whatever term you use, it's really all the same thing.  Mitch Joel posted a great article today on his blog that clearly illustrates the current need to take control of your online persona.  No matter who you are, or what you do, with today's technology there is no excuse for not having a good handle on your personal brand, and a substantial contact network to back it up.  I'm not just talking about people in the technology industry, or in marketing, or any of the industries you might associate with social media, networking, etc.  I am talking about you: manager, college student, stay at home mom or dad, accountant, fireman.

Can you conceive of a situation where you might actually have to ask people for help?  Or want to promote something?  Anything?  Garage sale?  Sell your house?  Help your spouse or kid find a job?  Raise money for a sick friend or relative?  You can certainly get on the phone and call people, or send out a group email to all your friends and contacts.  But most people, without the benefit of a social network, don't have the network power to make the kind of difference that can be made with a healthy group of online contacts.

If you have an established brand that people can find on Google, your chances of building a substantial network, getting a better job, getting venture capital, whatever, are increased exponentially.  People online will network with people they can "check out".  Employers will hire or recruit people who "check out" in a Google search.  People will offer assistance to you if you are active on social networks and have a trustworthy "brand".  But if someone goes online to Google you and all they turn up are some old high school photos that someone posted of you on MySpace or Facebook, well...

Here is a quick tip.  It's sort of the essence of branding.  Many of us have common names, or names that would compete with more famous or prominent folks of the same name online.  So find your niche (a word, or two words) and associate it with your name wherever you choose to place your brand.  My name, for instance, is pretty common.  There are hundreds or maybe thousands of people online with the same name, many of whom are more famous or more public a figure than I.  So everywhere I put my name online, every social media spot, blog post, directory, whatever, I always put what I do and list my web sites. 

Many people don't like to write anything about their work on social media sites because it is supposed to be social, right?  Wrong.  If you don't associate your name with the things you want to be known for, something that is specific and not too generic, you are doing yourself a disservice.  Google Craig Fisher and you will find me.  But I'm not right up there at the top.  However I'm in the recruiting business.  And I help companies and people to brand themselves better online so that I can more easily match them up together.  And my web sites where I write about all this are Fishdogs.com and AListSolutions.com.  So Google Craig Fisher and Recruiting, or Craig Fisher and branding, or Craig Fisher and Fishdogs or Craig fisher and A-List, and the results are much more satisfactory.

This exercise is not only an ingenious way to get people to Google me, it also demonstrates that if you, Jane Jones of knitting fame, pair your name continuously with something online that you would like to be known for, you are well on your way to creating a brand for yourself.  Now don't forget to be consistent, and genuine, and helpful, and informative, and creative, and knowledgeable...

Personal Branding Is Not An Option - It's Crucial To Success

March 26, 2009 5:58 AM

Posted by Mitch Joel

More layoffs. Giving back bonuses. Fewer work days to save the company from firing people. Doing the job of the three people that were let go in your department. Not hiring the five people you were thinking about hiring. Trying to find a job in this climate.

Whether you are an employee in a big, medium or small business, or an entrepreneur, or about to enter the workforce, never has it been more important to understand the power of having, maintaining and developing a strong personal brand. Never before has there been more ways for you to connect and build your personal brand through digital channels.

Never has a simple search on Google been able to tell us more about a person, who they are, what they do, and why they matter.

What does Google say about you?

If brands matter more than ever (and they do, just ask Apple, Starbucks and Twitter), then the ability for individuals to build a personal brand has never been more important. Maybe the idea of "branding yourself" seems ridiculous. It's not. It's a subject that famed management guru and author of the best-selling business book, In Search of Excellence, Tom Peters, first tackled in 1997 for an article in Fast Company magazine titled, The Brand Called You.

"Regardless of age, regardless of position, regardless of the business we happen to be in, all of us need to understand the importance of branding. We are CEOs of our own companies: Me Inc. To be in business today, our most important job is to be head marketer for the brand called You. ... You're every bit as much a brand as Nike, Coke, Pepsi, or the Body Shop. To start thinking like your own favourite brand manager, ask yourself the same question the brand managers at Nike, Coke, Pepsi, or the Body Shop ask themselves: What is it that my product or service does that makes it different? Give yourself the traditional 15-words-or-less contest challenge. Take the time to write down your answer. And then take the time to read it. Several times."

Peters gave us the beginning of an insight: like big corporate brands, all of the people we connect with have some kind of similar emotions and thoughts when they think about us as people. That mental tattoo that our personas and reputations create in their mind's eye is the essence of our personal brand.

But Peters wrote this in a world where individuals were limited by how they could spread their personal brands - the Internet was just taking its commercial shape in 1997. Now, in a world of Blogs, Twitter, Facebook and LinkedIn, our personal brands are resonating 24-hours-a-day, and the content we put in there and link to says more about who we are, as individuals than any one-page resum� ever could.

There's a small caution.

People working on their personal brand sometimes seem a little snake-oil salesy-like. They would state that they were working on their personal brand in a way that made it look like they were trying too hard. They were the same kind of people who manoeuvred through the local chamber of commerce event dumping business cards in any available and open hand No need to be that person.

The amazing thing about developing your personal brand online in social networks and by blogging, is that you can hone in on connecting with those that have shared values and similar interests.

One of the best places to get started is a search engine. Start looking for blogs in your industry, and start following some of the more notable people on Twitter. After you get a feel for the type of content people are publishing, you can dip you toes into the personal branding waters by leaving comments on those blogs or spaces. You can even go neck deep and start your own blog to demonstrate your own, unique, perspective.

Personal branding and the new media space creates a unique and mutually beneficial relationship. Anyone can express who they are to the world. And, if you're not sure what you have to say that is unique and different, just remember the immortal words of Oscar Wilde: "Be yourself, everyone else is already taken."

Sometimes its who you know and who they know.  Last summer I was introduced to the president of The Loomis Agency, Mike Sullivan.  Maybe re-introduced is more accurate.  We first met years ago at the wedding of mutual friend, Lauren Mulkey.  Now Lauren, in her business development capacity with Loomis, a 20-year old Dallas creative firm, was getting us together again to talk about some ideas to get Loomis more brand recognition in Social Media.

Like many companies, Loomis was sort of half way into social media.  But Sullivan knew they could do more.  And being a brilliant executive, he consulted with people who had expertise.  And he also talked with me.  I had a couple of suggestions that they actually put into practice with great success.

Loomis had a few things going for them that I suggested he take advantage of.  One of those things was numbers.  They have a pretty good sized team.  I recommended getting everyone in the shop to get on LinkedIn and Facebook to help Loomis establish a presence there.  From an SEO standpoint, having all those users with Loomis as their current employer, and with links back to the Loomis homepage, LinkedIn and Facebook would be a great asset and would give them additional Web real estate at a very affordable price.  

Mike Sullivan himself is a pretty dynamic guy.  So I also suggested a targeted company blog with Sullivan being very visibly involved.  I thought that would be enticing to both prospective clients and prospective employees.  It also gives the current staff a solidified vision straight from the top. 

Recently I caught up with Mike to see how his plan was coming along.  I knew Loomis had done a great job with their revised blog.  And I had seen a viral holiday video they produced that was a stroke of genius.  So I was curious to get his feedback on the impact social media branding has had on Loomis.

Me:  This summer we met for a brainstorming session about corporate brand marketing through social media (social networks, corporate blogging, personal branding of employees, etc.)  What ideas from that meeting have had an impact on your strategy?

Mike: First off, I've encouraged all of our team members to get on LinkedIn and Facebook and begin using those tools actively. We've created a company presence in both those places, as well. We've used both tools as a means for generating traffic to our blog site, and I've noticed that it seems to have improved search results for our company.  If you search "Dallas ad agency," for example, we've moved up quite a bit.  Depending on the day you search we pop up just above or below the fold.  I believe that's largely a function of the increased social activity of our team members. 

Me:  What new steps have you taken to boost your brand awareness?

Mike:  I've personally built a fairly tight LinkedIn contact base. I think I have somewhere around 290 professional contacts, and most of my team members have fairly large, but tight, contact lists as well.  We have extended the distribution of our regular monthly e-newsletter, "Off The Chain," to this group of professional contacts.  I think our total team member list is somewhere in the neighborhood of a couple thousand contacts on LinkedIn.  Of course, we have an opt-out option, so we are not engaging in SPAM tactics.  But, we've received a ton of positive feedback on the content of the e-newsletter and I know it's been forwarded to others.  We used this tactic to launch our "sock puppet" video during the holiday season and that video was ultimately viewed by more than one million people.  Again, the content was the rocket fuel for that, but the initial LinkedIn database was the launch pad.

Me:  How has this new approach complimented your more traditional marketing efforts?

Mike:  I think that's just what it is-a complement to the traditional business development work we've done for years.  We still do all of the traditional stuff-OB calling, direct, networking-and the social networking and blogging has been an excellent overlay for that activity.  The goal is to show up in as many places as we can, and this helps us accomplish that with limited resources.  We're exploring other ways to use the social tools, as well. For instance, we are putting the final touches on our first monthly podcast this week and will be distributing that the way we've distributed our blog and e-newsletter.  The social sites will play a big part in that distribution.

Me:  Has this had an impact on your efforts to hire or retain talent? 

Mike: It certainly has been great for hiring.  We were fortunate to be in hiring mode recently and found several excellent candidates through LinkedIn and hired two of them.  We always prefer candidates who come with a referral from somebody we know and trust, and both of these panned out that way.  The interesting thing is that one of the hires came directly from a referral through one of our team member's LinkedIn contacts (2^nd degree).  If it hadn't been for that tool, we would never have found that particular candidate.

Me:  What kind of feedback have you received?

Mike:  It's been excellent.  Certainly, great content drives the best feedback. A really good blog post or something like our sock puppet video garners attention and generates a lot of positive feedback.  With respect to the video, we had people calling and e-mailing from all over the country.  That was fun and effective, and we plan to do it again. Of course, we've also had a lot of companies contact us asking if we can do videos for them. 

Me:  After your research and experience in the process of social brand marketing, what advice would you offer to other business owners and executives?

Mike:  First, just be sure to get in the game and encourage your staff to get out there and represent you.  Old school thinking tells people to stay away from this stuff during work hours, but I think nowadays our professional and personal lives are blended to the extent that it simply doesn't make good business sense to try to restrict social networking activity during business hours.  Encourage it, and recognize and reward those who do the best job of it on behalf of the company.  Writing good blog posts and making smart use of social networks requires good thinking. 

Second, stay current because it changes fast.  Twitter is a new frontier for us, as an example.  It feels like that just popped up and we're already playing catch up.  But I know a lot of people swear by the results they are seeing with it.  Staying current also requires a forward-leaning disposition as a company.  It needs to be an encouraged activity.

Finally, it still all comes down to quality content.  Are you communicating something people want to hear, read, or watch, or not?  The marketplace will vote as it always does.  Be sure to use the right side of your brain when you're leveraging all this left-brain technology!

Penelope Trunk  recently wrote a great article with some take-action suggestions for anyone who is laid off or otherwise out of work.  She suggests spending time creating projects for yourself that will lead to increased productivity and networking.  This is very good advice that anyone can use to get moving in the right direction while on the job hunt.

5 Things to do when you're unemployed. Hint: It's not job hunting. | By Penelope Trunk

Let's say you get fired, or laid off, or you quit because after two weeks you know you're at the worst company on the planet. In all of those cases, you will face the interview question: What happened at your last job?

Here's the answer you should always give: "I left to do x." And you fill in for x.

Which brings me to what you should be really focusing on when you are unemployed: Learning and growing. Because this is what you are going to talk about in job interviews.

Most people require about six months to get another job. This is a big chunk of time that you can piss away sending resumes to Monster and wondering why no one responds. But you cannot job hunt for eight hours a day. Really. You'll go nuts. (Wait. Here's a time-saving job hunt tip from my mom.)

So spend the time creating projects for yourself and executing on them. This is good for you mentally - because you are doing something meaningful with your time and that will keep your spirits up.

But this is also good for you in your job hunt. Because when you talk about why you left the last company, you spin it in a positive light by talking about how you are excited about doing what you are doing. Your interview should include you telling a good story about focused personal growth, and no one will get stuck on why you left your last job. Here are five ways to set that story up:

1. Create a job for yourself. These projects can be wide ranging, but they have to show that you are driven, ambitious and focused. During one stint of unemployment, I worked for free for my boyfriend's company for a couple of hours a day. That way I didn't actually have a gap in my resume; a resume doesn't show part-time or full-time and it doesn't show pay or no pay. So volunteering at my boyfriend's company for a couple of hours a day ended up looking like a full-time job on my resume.

2. Focus on ambition and execution and not so much on work per se. Another time I got laid off I spent my days learning to swing dance. I took one or two lessons a day and practiced at night, and after my six months of job hunting, I was good enough to teach dancing just off Broadway. I didn't put that on my resume, but when people asked me why I left my job, I told them about how I gave myself time to fulfill lofty goals as a swing dancer.

3. Start a blog about the industry you want to go into. Blogging is a great way to keep up in your industry, network without looking desperate, and leverage the fact that you have more time on your hands that people who have jobs. Everyone who is unemployed should be blogging as a way to get their next job. Put your ideas out into the world and connect with people that way. This is why you want to be hired, right? For your ideas. So show them. The reason that people who blog have great careers is that bloggers are always thinking about issues in their industry. Show that side of yourself to people. Blogging takes a lot of time, sure. But you have a lot of time. So use it. Here's my guide for how to start a blog.

4. Start a company. Do you have a company idea? Try it now. During unemployment. There's nothing stopping you. You have time, and you can try ideas to see which one sticks. Also, whether or not your company does well, you'll be able to talk about it in an interview as a huge learning moment that will deflect from any problems at your last job. The company that never got out of your parent's basement can sit on your resume as professionally as a stint in the Fortune 500. It's all about how you write the bullet points: talk about accomplishments and learning.

5. Practice talking about yourself with everyone. High performers practice for interviews. So now you know what you're aiming for, but you need to talk about it with everyone - parties, at the gym, on the phone with friends. When they ask how you're doing, talk about what you're doing like you are in the job interview. And the good news is that the better you get at talking like that, the more you will actually believe your story, the story that being unemployed is lucky because you have learning opportunities.

What's important to remember here is that no one can tell you what experience you can gain and what you can't. You don't need a job in order to learn cool stuff and be on cool projects. You control what you do with your time and you can make it useful. Talk about that. There is no reason to talk about why the last job didn't work when you can talk about the great things that leaving opened up to you.

The McKinsey Quarterly's report on Web 2.0 technology for internal business application has some interesting findings and great suggestions for companies seeking to utilize Web 2.0 technology for participation and collaboration within the workplace.  VizEdu.com created a nice visualization of the results.

From  Six ways to make Web 2.0 work - The McKinsey Quarterly - Six ways Web 2.0 work - Business Technology - Application Management

Technologies known collectively as Web 2.0 have spread widely among consumers over the past five years. Social-networking Web sites, such as Facebook and MySpace, now attract more than 100 million visitors a month. As the popularity of Web 2.0 has grown, companies have noted the intense consumer engagement and creativity surrounding these technologies. Many organizations, keen to harness Web 2.0 internally, are experimenting with the tools or deploying them on a trial basis.

Over the past two years, McKinsey has studied more than 50 early adopters to garner insights into successful efforts to use Web 2.0 as a way of unlocking participation. We have surveyed, independently, a range of executives on Web 2.0 adoption. Our work suggests the challenges that lie ahead. To date, as many survey respondents are dissatisfied with their use of Web 2.0 technologies as are satisfied.