September 30, 2011

3 Facebook Tips for Better Engagement & Edgerank

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 Edgerank is the evil culprit that is most responsible for what you see on your Facebook timeline.  Yes, it has a name.  Facebook is arguably the best tool in social media for engaging your customers or friends. But if you want to be really good at it, below are 3 tips to help you up your game from Carmen Sofia Grant at http://www.suite101.com/.




Facebook Tips for Increasing Engagement and Follower Activity  
By 

Facebook is an amazing tool for increasing client, reader, and customer engagement. It is a direct conversation with people that want to read your updates. 
Facebook Pages are an amazing way to get your business seen online. Facebook allows you to have a direct conversation with clients and readers and understand what they want, and what they don't by their online behavior. Facebook monitors your posts and ranks them using their EdgeRank algorithm and there are a few things you can do to strategically get to the top of a feed.
 Always Keep Facebook's Edgerank in Mind when Posting 
According to Jim Lodico, a contributer at SocialMediaExaminer.com, there are three aspects of the Edgerank algorithm that affect the chance of a post getting seen. Ever notice how you could have hundreds of facebook friends but you only see the posts of maybe 15-20? It isn't a coincidence. It is Facebook EdgeRank at work finding which posts have the greatest "affinity, interaction, and timeline."  
Jodico states that affinity is the relationship between you and your friends, interaction is measured by how many people likes, comment, and share a post, and timeliness just refers to how new the post is. 
Therefore, a newer post that is getting a LOT of interaction and is from a person that you normally and consistently interact with is going to get to the top of your timeline. 
Plan your Facebook Status, but Don't Schedule it through an Aggregator.  
 Using an aggregator to schedule your Facebook status updates is very convenient, but it hurts your Edgerank. The exact process is not known, but if you were to post a status update in Facebook organically versus through an aggregator, like Marketmesuite for example, the organic post will always have a higher rank. Taking the personal time to log into the account and post through the real Facebook page means more to Edgerank than using a cold and impersonal aggregator. So if a post is ridiculously important, post it yourself. It adds affinity to your rank. 
Keep Facebook Status's Moving 
This happens to everyone. You post something brilliant, and nobody comments. Nobody likes it. Nobody shares it (you can now see who is sharing your status updates on Facebook). If you have a Facebook status flop. Ignore it. Move on, and post something else. Desperation is not attractive on Facebook or in person, so commenting on a lonely post asking for opinions is not a good strategy. Don't dwell on a stagnant post. Just move on.  
Now that you know a bit about how Edgerank works, apply these tips to all future Facebook posts. Remember to be timely, engaging, and interesting and always gauge what your readers like to give them more of what they want.


September 27, 2011

Xobni's Smartr for Gmail less intelligent than Rapportive

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How well do you know your email contacts?


Today Xobni released its social intelligence app, Smartr, for Gmail.  I was interested to see if it would work for me as a compliment to, or even "smarter" replacement for Rapportive.  

I have been using Rapportive since early Summer as a social profile viewer/CRM inside my Gmail inbox.  It helps me connect with, and visualize recent activity of, people in my inbox.  Here is a pretty good Mashable write-up of Rapportive:  http://mashable.com/2011/07/15/rapportive-compose/

I installed Smartr today only to find it to be dumber than Rapportive.  At lease for me, at least for now.  It could be that it takes time for the app to get to know me.  But in a side by side comparison of data for contacts I have recently emailed, Rapportive was better able to show profile data and connection to me.  

Smartr missed on Linkedin profiles several times, showing "no matches".  It did, however, in a couple of cases, show me Facebook profile data of a contact where Rapportive did not.  

Smartr also boasts some unique features around relationship history (in gmail, not IRL).  But it does not have a place to take notes on that contact like Rapportive does.  

I will give Xobni more time to work out the bugs and process my inbox.  I'm going to keep both going for now because they each offer really cool insight into your contacts social activity and message history.  We'll see if Smartr gets smarter with age.  I'll keep you posted.  

Do you have a different experience with these tools?  Let me know in the comments.

Xobni Brings “Smartr” Social Intelligence Apps to Gmail & Androidfrom Mashable 
Social intelligence startup Xobni first found favor with Outlook and BlackBerry users. Tuesday, the company is extending its contact management and productivity capabilities to those with Gmail accounts and Android devices. 
The Gmail and Android applications, branded under a new product suite called Smartr, are designed to give users a complete picture of the people they email or communicate with via mobile. 
Smartr Inbox for Gmail, the official release of Xobni’s private beta Gmail application, is a social intelligence sidebar for your Gmail or Google Apps account that works as you read and consume email. It’s available on Safari, Firefox and Chrome.



In the inbox view, the sidebar displays a grid of photos to highlight the people you communicate with the most. You can hover over photos for a quick glimpse at the person or click a photo to view a full profile.
You can also filter the view for a Facebook or Twitter-centric view of your contacts.
 
In the message view, the sidebar zeroes in on your communication history with a single contact, grabs the person’s recent social updates from Facebook, Twitter and LinkedIn, and digs up contact information from previous email messages. 
Smartr Contacts for Android also launches in public beta Tuesday. The product is meant to re-envision the mobile phone address book and take it from a context-less contact list to something infinitely more intuitive. 
The app analyzes data in your phone and on online networks. It promises to keep contact information up-to-date, allow for better search, rank contacts by importance and show you a contact’s profile with latest photos, company info, message history and social updates. 
A similar application for iPhone is slated for release later this year.




Users not happy with new Facebook changes

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Interesting Post today from CNN Tech blog.
Here we go again.Facebook has made big changes to users' pages, and people are responding in droves with their metaphorical "dislike" buttons.
News Feeds were popping with not-so-gentle complaints Wednesday as many of the social-networking behemoth's 750 million users began seeing the overhaul."This is absolutely the worst of the many wrong-headed 'improvements' you have made, and that's quite a feat," a user named Franklin Habit wrote on the site's official Facebook page. "I think Facebook's usefulness to me has now been outstripped by its lack of ease in use."



Others were more succinct.
"This sucks," wrote user Brandon Howell. "That is all."
To be fair, griping about Facebook changes is a time-honored hallmark of the site. Change is hard for some people, and users grumble every time Facebook revamps their pages.
And it's perhaps a touch on the ironic side that many of the current complaints are coming from folks who, in turn, complained in December when the current format was rolled out. Or the time before. And the time before that.
Which isn't to say that the changes aren't pretty dramatic.
Instead of defaulting to your friends' most recent posts, the News Feed (which people hated when it was introduced) is now topped in many cases by what Facebook calls "Top Stories" for you. It uses an algorithm that combines such factors as which friends you interact with most and which friends' posts have the most comments and "likes" on them.
That algorithm, of course, was in its infancy on Wednesday, leading many users to say the top stories that Facebook suggested were random, at best.
"The 'top stories' needs to be gotten rid of," wrote user Kristy Montaney. "They're out of context and I want to check my News Feed from most recent to oldest, none of this 'top stories' stuff."
In a post on The Facebook Blog, developer Mark Tonkelowitz said the idea is to help people who may not log in to the site all the time find the best content, not just the newest.
"Now, News Feed will act more like your own personal newspaper," he wrote. "You won't have to worry about missing important stuff. All your news will be in a single stream with the most interesting stories featured at the top."
More in the full story here 

September 19, 2011

13 Steps to Master Search Marketing

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Do you have the proper mix of organic and paid search strategies? Are you using social media to boost your search rankings? Are you measuring the right things when you evaluate your search efforts? Are you optimizing your website for organic search and making smart paid search decisions?


This month I am pleased to be a presenter in a 13-class online course, Search Marketing School, presented by MarketingProfs.  As my friend, you can save up to $200 with my promo code AJAXVIP.  Register here!

Live, online classes September 15–30, 2011
Access recordings for 12 months!


In September, join MarketingProfs University for Search Marketing School, a 13-class course designed  to help you be a better search marketer. This course covers the art and the science of search marketing and is taught by experts like Rand Fishkin and Lee Odden. Check out our class descriptions below and register now.
How does it work? Each class airs live (see dates and times below) and is recorded during the broadcast. Participate whenever it works best for your schedule. You can watch (and re-watch) the classes at your convenience through August 2012. For each class, students have access to the class lecture and Q&A (streaming media), as well as several support materials: the slide deck (PDF), the audio track (MP3) (so you can listen to the lectures on other devices), a transcript (PDF), and a "cheat sheet" (PDF). Once you view all of the classes, you can download a Certificate of Completion (PDF). As part of the course, you'll also get access to our course-exclusive Facebook group to network and share your own questions and insights with fellow MPU students, staff, and instructors.

As a Search Marketing School student, you'll get these free additional course materials (a $171.95 value):
  1. A free copy of the book The Findability Formula: The Easy, Non-Technical Approach to Search Engine Marketing by Heather Lutze (a $22.95 value)
  2. Access to Take 10: How to Add Your SEO Keywords to Your Website Content, a MarketingProfs tactical webcast ($10 value).
  3. Access to Take 10: How to Select Your Keywords Using a Free Tool From Google (a $10 value).
  4. Access to MarketingProfs Makeover: Optimizing Content for SEO (a $129 value).
The Findability Formula: The Easy, Non-Technical Approach to Search Engine Marketing

Take 10

Search Marketing School includes these 13 classes (each 30, 60 or 90 minutes long):
  1. GOOGLE: What Every Marketer Should Know About Google
  2. STRATEGY: Modern SEO Strategy—Adapt or Die
  3. KEYWORDS: Keys to Practical Keyword Research
  4. ETHICS: SEO Ethics—The Morality of Great Marketing
  5. PAID SEARCH: Five Fundamentals of Paid Search ... That Most Companies Get Wrong
  6. LINK BUILDING: Link Building and Link Marketing in a Post-Panda Web
  7. LINKEDIN: LinkedIn and Search Engine Optimization
  8. SOCIAL: Social Media Tools & Tactics for SEO
  9. LANDING PAGES: Optimizing Landing Pages
  10. MOBILE: The Mobile Search Marketing Advantage
  11. METRICS: Meaningful SEO Metrics
  12. IN-HOUSE: SEO Trials and Tribulations—How to Avoid Them Both as You Start In-house SEO
  13. REPUTATION: Proactive Reputation Management
Register Now

GOOGLE
What Every Marketer Should Know About Google

Speaker:
Maile Ohye—Senior Developer Programs Engineer, Google Inc.

Thursday, September 15—12:00pm-1:30pm ET
If you want your products and services to be found online, it goes without saying that you need to understand as much as possible about Google Search. In this session, we will cover the latest in Google Search and the evolving search landscape. We will also take a look at successful approaches—and, just as importantly, the pitfalls to avoid—when building a site that is truly helpful for searchers.
You will learn:
  • The latest Google Search features relevant to marketers
  • How to build websites with Google Search in mind
  • The most common Google Search-related mistakes websites make


STRATEGY
Modern SEO Strategy: Adapt or Die

Speaker:
Lee Odden—CEO, TopRank Online Marketing; Editor, TopRank's Online Marketing Blog

Monday, September 19—12:00pm-1:00pm ET
If content or media can be searched, it can be optimized for better performance on search engines. Google handles more than 10 billion queries per month, so for businesses to stand out, a holistic, strategic, and customer-centric approach to search engine optimization (SEO) is essential. Modern SEO is more than keywords, links, and XML sitemaps. An adaptable SEO strategy intersects with multiple disciplines—including content marketing, online public relations, and social media—to ensure that brand content shows up wherever customers are looking.
You will learn:
  • How SEO, social media, and content create more opportunities for customer acquisition and engagement
  • The seven-step process for holistic SEO using searcher personas, social keywords, and social content for link promotion
  • Best practices from B2B and B2C companies using this holistic approach as part of their online marketing strategy


KEYWORDS
Keys to Practical Keyword Research

Speaker:
Brian Posnanski—Founder and Principal, TrafficPRM

Monday, September 19—1:30pm-2:30pm ET
Keywords, keywords, keywords. The importance of optimizing content with keywords is something discussed in countless blog posts, whitepapers, and webinars. But keyword research itself seldom gets the kind of in-depth, how-do-you-do-it attention that it deserves. If you're a social media, public relations, or marketing professional of any stripe and not directly involved in SEO, the keyword research process may strike you as a tad mysterious. In this class, we'll push back the curtains and explore the topic of keyword research in a practical, down-to-earth way.
You will learn:
  • Where to begin your keyword research—tips and tools
  • Best practices for selecting keywords and optimizing content
  • How you'll know when you have the right keywords


ETHICS
SEO Ethics: The Morality of Great Marketing

Speaker:
Rand Fishkin—CEO and Co-founder, SEOmoz

Monday, September 19—3:00pm-4:00pm ET
Tragically, the history of organic search is littered with stories of manipulation, malpractice, and spam. In this class, we will explore many of the ethical issues facing search marketers and provide recommendations for those wishing to remain wholly white hat while still producing remarkable, effective results.
You will learn:
  • Where moral/ethical conflicts may arise in the practice of search marketing
  • How to creatively solve tough issues without resorting to tactics that violate guidelines or ethical best practices
  • Specific tactics that are remarkably effective yet wholly white hat and ethical


PAID SEARCH
Five Fundamentals of Paid Search ... That Most Companies Get Wrong

Speaker:
George Michie—Co-founder and CEO, Rimm-Kaufman Group

Wednesday, September 21—12:00-1:00pm ET
Paid search is complex and ever-changing. The myriad new product offerings from Google, the buzz about attribution, and the plethora of misinformation in the blogosphere can be disorienting. This class covers five fundamental truths of paid search that most advertisers and agencies get wrong. By focusing on core principles of paid search, smart advertisers will get an edge on their competition and make paid search an efficient, effective, and significant part of their business.
You will learn:
  • Why aggregated performance data can hide true performance
  • Why bidding to position guarantees inefficient advertising
  • How to use layered match types to grow a search program efficiently
  • How to vastly improve your overall paid search effectiveness


LINK BUILDING
Link Building and Link Marketing in a Post-Panda Web

Speaker:
Eric Ward—Chief Link Evangelist, AdGooroo; President, EricWard.com; Publisher, URLwire.com

Wednesday, September 21—1:30pm-2:30pm ET
You know link building is important, but you don't know what (or who) to believe—let alone where to spend your time and money. You need step-by-step implementation instructions. In this class, we'll help dispel the fog around link building so you can stop spinning your wheels on linking tactics that are destined to fail. And although your Google ranking is important, we'll show you why link building is about much more than search rank.
You will learn:
  • How link building today differs from years past and what it means for your site and linking strategy
  • How to recognize viable linking opportunities that can help your search rank and click traffic
  • How to keep the links coming over time
Note: Google radically changed it's search algorithm earlier this year with a release it calls Panda. To learn more read Evan Britton's post on Business Insider and this post from Google.


LINKEDIN
LinkedIn and Search Engine Optimization

Speaker:
Craig Fisher—Vice President, Ajax Social Media

Friday, September 23—1:30pm-2:30pm ET
Everyone knows that you can use LinkedIn to find new employees and potential clients, but LinkedIn can also play an important role in your organization's search engine optimization (SEO) strategy. In this session, we will look at practical ways that you can leverage your company profile—and even individual employee profiles—to boost search rank and help your company get found.
You will learn:
  • How Google treats LinkedIn
  • Tips on improving your profiles to boost search rank
  • Guidelines on involving employees in these efforts


SOCIAL
Social Media Tools & Tactics for SEO

Speaker:
Rhea Drysdale—Co-founder & CEO, Outspoken Media

Monday, September 26—12:00pm-1:00pm ET
Now that you have a strong foundation in SEO, it's time to talk about social media. What does social have to do with search? A lot! With recent changes in social networks and search engines, social media can have a significant impact on search results. In this class, we'll take a closer look at the ways in which social media influences search, and discuss the tools and tactics you'll need to effectively integrate this into your SEO plans.
You will learn:
  • How social media can influence search engine rankings
  • Tactics to help combine social media and SEO
  • Tools that help you execute an effective SEO plan


LANDING PAGES
Optimizing Landing Pages

Speaker:
Janet Driscoll Miller—President and CEO, Search Mojo

Monday, September 26—1:30pm-2:30pm ET
You've got a great pay-per-click (PPC) advertising campaign with a respectable click-through rate (CTR), but site visitors aren't converting. Why not? The answer may lie in your campaign landing pages. Landing pages—the Web pages that ad respondents "land" on after clicking on your PPC ad—can be the difference between conversion success and failure. Although CTR is a measure of how well your ad copy resonates with a searcher, conversion rate is a direct measurement of the impact of your landing page—its messages, usability, and offer—on the ad respondent. In this class, we'll learn how to create and test landing pages to ensure that you can continually improve conversion rates and guarantee return on investment from your PPC campaigns.
You will learn:
  • Best practices for landing page layouts
  • How to customize landing pages based on the ad respondent's search query
  • The importance of real-time A/B and multivariate testing on pages, and how to set up and run A/B and multivariate tests
  • Which page elements to test


MOBILE
The Mobile Search Marketing Advantage

Speaker:
Bryson Meunier—Director of Content Solutions, Resolution Media

Wednesday, September 28—1:30pm-2:30pm ET
Mobile search is set to surpass desktop search in four short years, according to IDC, and Google's mobile search product manager expects mobile search to surpass desktop search even sooner than that. When that happens, will your business be ready? Maybe not, as 79% of businesses don't have a mobile website. In this class, we'll look at the ins and outs of mobile search and discuss the best practices your competitors haven't even started to think about yet.
You will learn:
  • Mobile website or apps—which is best for your business
  • How mobile search engine optimization (SEO) differs from traditional SEO
  • Today's top five mobile search marketing action items


METRICS
Meaningful SEO Metrics

Speaker:
Stephan Spencer—Consultant and Co-author of The Art of SEO

Friday, September 30—12:00pm–1:00pm ET
Search engine optimization (SEO) represents a major commitment of time and resources, so you want to make sure that you are using the most relevant metrics to gauge the effectiveness of your efforts. Rather than relying on old-school SEO metrics such as PageRank, rankings, and link popularity, or meaningless metrics such as "keyword density" or KEI (Keyword Effectiveness Index), you should be considering SEO metrics such as brand-to-nonbrand ratio, index-to-crawl ratio, search traffic per page, visitors per keyword, and many others. In this class, we'll explore the full range of useful SEO metrics and how to leverage them for SEO success.

You will learn:
  • How to conduct scientifically valid SEO experiments
  • How to identify weaknesses in your site's SEO
  • How to expand your keyword list, improve indexing, increase rankings, and boost link authority
  • How to prioritize your efforts, allocate resources, and budget effectively


IN-HOUSE
SEO Trials and Tribulations—How to Avoid Them Both as You Start In-house SEO

Speaker:
Jessica Bowman—CEO, SEOinhouse.com

Friday, September 30—1:15pm-2:15pm ET
Whenever you are paying an agency to do something, you inevitably think, "Why don't I just do this in-house?" Of course, answering that question is harder than it seems, and it can be particularly tricky when you're talking about something as ever-changing and seemingly arcane as search engine optimization (SEO). In this class, we will discuss just what it takes to successfully do SEO in-house and everything you need to consider when making the move—whether you're leaving an agency or starting from scratch.
You will learn:
  • When to do things in-house vs. hire a consultant
  • How to hire the right in-house SEO for your organization (and vet for the right skillset)
  • How much time you need to dedicate to SEO
  • What needs to be included in a 12- to 18-month roadmap


REPUTATION
Proactive Reputation Management

Speaker:
Tony Wright—CEO and Founder, WrightIMC

Friday, September 30—2:30pm-3:30pm ET
In a world driven by search, your reputation is whatever Google (or Google Instant) says it is. So beyond making great products and providing outstanding service, what can you do to manage and positively influence your reputation on Google and elsewhere? In this class, we will look closely at the online reputation management landscape and provide concrete steps that you can take to develop a proactive approach to managing your brand's reputation.
You will learn:
  • Why online reputation management is important and how best to monitor your reputation
  • The characteristics of effective social media policies
  • The key to reviews management and proactive reviews management strategies
  • Critical elements of an online crisis communications plan
 
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